Green Foot Mama Support and Frequently Asked Questions
Welcome to the Green Foot Mama support hub! We’re here to help you on your journey to living a more natural and sustainable life and empower you with knowledge. Please review our FAQs below. If you can’t find what you’re looking for, don’t hesitate to reach out.
Our Commitment to You
Green Foot Mama is dedicated to providing you with high-quality educational resources. While we strive to offer timely support, please understand that we operate with limited resources. We operate this business in our spare time between full time work and parenting. We appreciate your patience and will always get back to you as soon as we can.
How to Reach The Team at Green Foot Mama
The most efficient way to get in touch with us is via our dedicated Contact Form. This ensures your message gets to the right place quickly and helps us to stay organized.
Submit a request via our Contact Form by clicking the contact link in our main navigation menu.
Or, email us directly at support at greenfootmama dot com
Our Response Times: Please allow up to 2 business days for a response. Please note that Green Foot Mama is not available to answer support requests during nights, weekends, or public holidays in New South Wales, Australia (though sometimes that is exactly when we are working). Thank you for your understanding!
Frequently Asked Questions (FAQs)
General E-book Purchase and Access
Q: How do I purchase an e-book?
A: You can purchase our e-books directly from their product pages on our website. Simply click the Buy Now button, which will take you to our secure payment processor, Payhip.
Q: What payment methods do you accept?
A: Our payment processor, Payhip, accepts major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: How will I receive my e-book after purchase?
A: Immediately after your purchase is confirmed by Payhip, you will receive an email containing a secure download link for your e-book. Please ensure you check your spam or junk folder if you don’t see it within a few minutes.
Q: What format are the e-books in?
A: All our e-books are provided in PDF format, which can be easily viewed and read on most devices.
Q: What do I need to view or read the e-book?
A: You will need a PDF reader application on your computer, tablet, or smartphone (such as Adobe Acrobat Reader, Apple Books, or Google Drive PDF viewer). Most devices have this pre-installed.
Q: How long do I have access to my purchased e-book?
A: Once you have downloaded your e-book, it is yours to keep indefinitely. Please ensure you save it to a safe place on your device or cloud storage. The download link itself may expire after a certain number of attempts or days for security purposes, so please download promptly.
Q: Can I download the e-book to multiple devices?
A: Yes, once you have downloaded the PDF file, you can transfer it to other devices you own for your personal use.
Q: I haven’t received my e-book download link. What should I do?
A: First, please check your spam or junk mail folders. If you still can’t find it, please contact us at our support email address or via our contact form, providing your purchase email and order number, and we will gladly assist you.
Organic Balm Guides E-book Content and Usage
Q: Are these the same formulas you used for your physical balms?
A: Yes! Our DIY e-books contain the precise, cherished formulas that Green Foot Mama developed and sold as physical balms. We’re now empowering you to create these exact recipes yourself!
Q: Do I need special equipment to make these balms?
A: Our DIY guides are designed to be accessible. While some recipes might benefit from basic kitchen equipment you likely already own (like a double boiler or dedicated utensils), no specialized, expensive equipment is generally required. Each e-book details the necessary tools.
Q: Where can I source ingredients?
A: Each e-book includes a link to comprehensive ingredient sourcing information which we maintain on the website so we can keep it up to date. There are links to both general suppliers and where possible, specific recommendations for high-quality ingredients so you can achieve the same high quality result as our original balms. Some of the links might be affiliate links, however most of the high quality ingredients we recommend are not included in affiliate programs at the moment.
Q: Are the ingredients safe for specific concerns, such as babies or sensitive skin?
A: Our formulas were originally developed with sensitive skin in mind. However, all individuals are unique. We always emphasize the importance of using high-quality ingredients, following instructions carefully, and performing a patch test on a small area of skin before widespread use, especially for infants or those with known sensitivities. If you have specific concerns, please consult a healthcare professional.
Q: What skill level is required for the DIY balms?
A: Our DIY e-books are designed for all skill levels, from beginners to experienced crafters. We provide clear, step-by-step instructions, troubleshooting tips, and some video guides to make the process enjoyable and successful.
Q: Can I sell the balms I make using your recipes?
A: Our DIY e-book recipes are provided for personal, home-use only. Reproduction of our formulations or other intellectual property for commercial resale is strictly prohibited by our Terms and Conditions and copyright. Our goal is to empower personal creation, not to license commercial production.
Q: How will I know if my balms are shelf-stable?
A: Each e-book provides guidelines for proper storage and expected shelf life for the balms when made correctly using the specified methods and ingredients. As our formulas are natural without synthetic preservatives, shelf life depends on factors like hygiene during making, storage conditions, and ingredient freshness. We emphasize best practices within the guides.
Q: Can I adapt the recipes or substitute ingredients?
A: Our guides provide the original balm formulations for optimal results and safety. While minor substitutions might be possible in some cases, we highly recommend following the guides precisely as written. Altering ingredients can significantly change consistency, efficacy, and shelf life, and may introduce unforeseen reactions. Any adaptations are at your own risk.
Q: What is the difference between your sun product and regulated sunscreen in Australia?
A: Please understand that in Australia, the term sunscreen is highly regulated by the Therapeutic Goods Administration. Our Organic Sun Balm E-book provides the proven formula for a beautiful, nourishing moisturizer with inherent properties from zinc oxide, giving natural sun protection. However, it is not a TGA-regulated sunscreen product. We strongly encourage you to learn more about label reading and sun protection in our Reading and Understanding Natural Skin Care Labels in Australia E-book and our associated blog series, where we demystify these important topics so you can make informed choices about sun protection.
Q: Does Green Foot Mama provide medical advice or act as a healthcare professional?
A: No. Green Foot Mama provides educational content and DIY instructions for general informational purposes only. We are not doctors, nurses, dietitians, or any other type of healthcare professional. Our content is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition or before making any decisions about your health, diet, or lifestyle. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or in our Digital Products.
Q: Do Green Foot Mama’s products or ingredients have therapeutic properties or cure illnesses?
A: No. Green Foot Mama makes no diagnostic or healing claims regarding any ingredients, recipes, or products, whether those you make or those we recommend. The ingredient claims provided are general, based on publicly known information about such products. Our DIY formulations are for educational and personal use only and are not intended to diagnose, treat, cure, or prevent any disease. We encourage you to educate yourself and consult with healthcare professionals for any specific health concerns.
Refunds, Returns and Satisfaction
Q: What is your refund policy for digital products?
A: We want you to feel completely confident exploring our family wellness resources, which is why our digital ebooks and guides come with a 100% Risk-Free 7-Day Money-Back Guarantee. If a resource isn’t a fit for your family’s situation, simply email us at our support address within 7 days of purchase for a prompt, friendly refund.
Please note that because digital files cannot be physically returned, processing a refund immediately cancels your individual license to use, print, or share the guide. We trust our community to respect our work and delete the files from their devices.
Q: I’m not satisfied with the e-book content. Can I get my money back?
A: Yes. We stand completely behind the quality of our content and want you to feel supported on your path to enjoy a more natural and sustainable lifestyle. If our guide isn’t what you expected, simply email us within 7 days of purchase, and we will issue a prompt, friendly refund.
As a small independent brand, we provide this risk-free guarantee to protect honest families looking for genuine solutions. We trust our community to respect our decades of work and experience. Once a refund is issued, your digital license is canceled, and we ask that you delete the files from your device.