All orders are sent via Australia Post within two working days of receiving the order.
|Standard Shipping||Order value||Cost|
|Domestic Australia – Standard Parcel Post||
$10.00 per order
|International – Economy Airmail||
Once your order has been lodged with Australia Post, an item number will be emailed to you for your reference. You may track the progress of your shipment at any time, via the Australia post online tracking facilities.
Most destinations in Australia will receive items within 7 working days. Deliveries to remote destinations can take up to 14 working days.
Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take up to 15-20 working days depending on customs regulations within your country. Unfortunately, Green Foot Mama cannot guarantee these exact shipping windows. Each shipment is different and times vary from country to country.
PLEASE NOTE: Deliveries will be made during normal business hours and all International deliveries must be signed for.
In some countries products may be undeliverable and returned to sender. In the event that this happens, Green Foot Mama will refund the total value of the products to the customer, excluding freight and any other relevant fees.
Additional Information for International Deliveries
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD.
International Taxes and Duties
Imported goods may be subject to assessment for import taxes and charges even if you imported those goods for your own use.
Each country has specific regulations about what can and cannot be imported and what customs duties and taxes are applicable. It is your responsibility to carry out your own due diligence to understand the import taxes that may be levied by your country.
Any International Taxes & Duties are payable by you (our customer). Green Foot Mama will select the best methods to minimise costs of taxes / duties / customs & freight wherever possible to make your experience in purchasing our product online as pleasant and convenient as possible. Unfortunately, Green Foot Mama is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
Green Foot Mama will not be held liable for any additional charges levied as a result of any import tax(es) that may be applied.
WE REGRET THAT WE ARE UNABLE TO SHIP TO THE FOLLOWING COUNTRIES/ TERRITORIES:
Due to customs regulations and circumstances beyond our control we are unable to ship orders to these countries / territories:
- Russian Federation